By James Avery, Flightmapping.com founder.
There is a lot to like about Aer Lingus, especially when they give you the opportunity to take cheap flights to Ireland without having to endure the constant sales patter and rugby scrummage that you would otherwise experience with Ryanair. I have personally only flown with them once, on a flight from Birmingham to Dublin in January 2007, and found the experience to be extremely pleasant, with friendly check-in and on-board staff for the short hop across the Irish Sea.
Now British customers have even more opportunity to experience their service, with their opening up of a base in Gatwick this April, in addition to the cheap flights they already operate from Belfast. We know that Aer Lingus might have caused local uproar in Ireland by their cancellation of the Shannon to Heathrow route (reinstated this spring), but how do they greet British users who’ve never flown with them before and who are considering booking Aer Lingus flights on their website for the first time?
Their site carries a banner advert claiming that they are ‘easily beating easyJet’ on four key routes out of Gatwick where both airlines compete (Nice, Munich, Vienna and Zürich), claiming that flights are available from £9.99 one way, including all taxes and charges. If you attempt to use the Aer Lingus.com website to book any other flights, you will also be quoted a fare which is ‘including all taxes and charges.’ So why introduce a €10 (£8) per return flight transaction charge? Isn’t this a kick in the teeth to all passengers who think they have bagged a bargain? Surely such practices contravene regulations?
Well, it turns out that in this case, Aer Lingus have unfortunately stooped down to Ryanair’s level, and they are able to get away with his cheek, because this transaction charge is not quite 100% compulsory. Therefore, when they say ‘including all taxes and charges’ that can be the case for some passengers. Even though you have to fill in all your details before you can get the opportunity to have it wiped off, you can at least avoid this charge if you pay for your flights using an electron debit card, as is also the case with Ryanair. Easyjet also charge extra for payment by any card other than electron, but if you pay by other debit cards you will still only have to pay £1.95 per booking with easyJet, regardless of how many passengers travelling. With Aer Lingus and Ryanair, you pay a fee for every person, and for each sector (one-way flight) travelled.
Annoying as this all might be, rather than get worked up by his blatant abuse of goodwill, we would suggest you get down to your local bank and ask them if they can give you an electron card, or open up a basic current account which has this facility, and use it to pay for future flights with airlines like Aer Lingus and Ryanair. I know that there’s a lot of banks with bad names at the moment out there, but apart from recommending the mutual Nationwide, because they don’t charge handling fees when you use your card abroad (but I don’t think they issue Visa electron cards), I would suggest Co-op’s cash minder account, which can be topped up instantly from any post office.