Why is the Virgin Trains website so useless, and why is their phone service even worse?

I think this post is one I will have to complete later, to avoid saying anything too libelous, beyond stating the obvious point that Virgin Trains web designers are a bunch of cretins, and their telephone system might aswell just say “Good afternoon, we don’t want your business, please press zero or just hang up.”

Want more people to travel by train instead of flying (I want to go to Glasgow, and could very happily go with Bmibaby or Flybe) – quit the lecturing, just make it possible for me to book online on the dates I want to go.

It really isn’t rocket science!